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Return Policy Home > Return Policy

All new, factory sealed, unopened products can be returned to MODIA within thirty (30) days of your purchase date. Your options on refunds include full credit for the items purchased (not including shipping or delivery charges) or a full credit exchange for another product. If a product is being exchanged, additional shipping or delivery charges may apply.

For Online orders,: please call 800-877-2900 for a Return Authorization Number

To return or exchange any purchase from one of our MODIA showrooms in Texas, please call your Senior System Designer at the MODIA location you purchased your product from or call 800-488-8400..

Non-Returnable Items: MODIA is unable to accept returns of the following products and services:

  1. Special Order Products
  2. Televisions
  3. A/V Furniture
  4. Made-to-order or cut-to-order audio or video cables
  5. Any product with a service activation feature (i.e., Blu-Ray players with NetFlix capability, satellite receivers, etc.)
  6. Installation charges, delivery and/or pick-up charges, miscellaneous parts charges and project management fees once services are rendered.
  7. Closeout/clearance items, floor models and/or one-of-a-kind models.
  8. Projection Screens

Product Returns: Defective products can be returned to MODIA within thirty (30) days of the purchase date except non-returnable items listed above. A detailed description of the product defect (and if possible, what makes the problem occur) is required. Non-returnable items must be serviced under manufacturers warranty once product is accepted. If the item returned is found to be in good working order (non-defective) a minimum 20% restocking fee will be assessed.

Any products malfunctioning after expiration of thirty (30) day return/exchange period from date of invoice or delivery/installation date (whichever comes later) must be evaluated, serviced and/or repaired by MODIA or through the appropriate
manufacturer’s authorized service center(s) according to the terms of manufacturer’s warranty.

No product(s) are eligable for returns or refunds after thirty (30) days from date of invoice or delivery/installation date (whichever comes later).

Additional fees may apply if the returned product, for any reason, is not complete (missing accessories, warranty cards, remote control, owners manual, bar codes, etc.) Your options on refunds include full credit by the same method of payment used for the original purchase or a full credit exchange for another product.

All returned merchandise must include all factory packed accessories, in the original carton, with all UPC and Bar Codes intact. There should be no writing of any kind on the manufacturer’s box. To return products purchased online, your Return Authorization Number must be displayed prominently on the shipping labels. The returned product must be double boxed.

Purchaser is responsible for retaining original packing materials during warranty period. Specific Manufacturers may stipulate that theses packing materials must be retained indefinitely for shipping in case of repair, upgrades or replacement. Customer is responsible for observing theses requirements.

All returns for purchases made with cash or checks will be paid by Company check or via instore credit. Allow 21 days for refunds to be processed.

Return Shipping Costs: For online orders, the customer is responsible for shipping of any returned merchandise to our warehouse, along with payment of the associated charges incurred with such shipment. If the product being shipped is for defective exchange, MODIA will pay for the outbound shipping charges incurred in sending a replacement product. MODIA must receive any merchandise back no later than thirty (30) days once Return Authorization Number is provided.

For online orders, customers will receive a full credit on any merchandise returned to MODIA as "undeliverable" or refused” minus the cost of return shipping charges incurred by MODIA. This policy excludes products damaged during shipping.

For online purchases, please return all merchandise to the following address: 
MODIA 
Attn: Returns 
6808 Hornwood St. 
Houston, TX 77074

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