For Online Orders: Products purchased online are shipped via FedEx ground service. Larger size orders may be shipped via motor freight such as FedEx National or Yellow Freight or R&L Carriers. Optional expedited FedEx air delivery for next day or two or three day service is available. Shipments via FedEx Ground or motor may take up to seven (7) days for delivery. Larger and over-sized items are subject to curbside service only. Additional charges are applicable for in-side residential delivery. These additional charges vary according to the shipping weight of your order. All orders can only be delievered on the ground floor; customers are responsible for arranging their own method of transporting purchases to any level above the ground floor. Customer will receive less than full credit on any merchandise returned to MODIA | Home Theater Store as “refused” or undeliverable” (except freight damaged goods). The amount of chargeback to customer will vary according to the cost of return shipping charges incurred by MODIA | Home Theater Store. To ensure quality service, MODIA | Home Theater Store request you to inspect your order for any physical or concealed damages at the time of accepting the shipment. To look for concealed damages during the transportation, we ask that you lift the package for any noise arising from internal damages or broken parts. Also, any compression marks on exterior packaging is indication of concealed damage. In this case, you may open the carton an inspect it in the drivers presence to ensure the unit is not damaged. Any order, concealed or known damaged by freight carrier must be refused at the time of delivery
with proper refusal notation on bill of lading. You will be responsible for filing a claim with freight carrier should you accept any orders with concealed or known damages without making any remarks on bill of lading or drivers receipt while accepting the shipment.
All shipments require signature at time of delivery.
Estimated delivery time is provided by Freight carrier as MODIA | Home Theater Store will not be responsible for any delays in order delivery caused by the freight carriers.
For security reasons, MODIA | Home Theater Store may not allow change of address once order is already shipped.
You may contact 800-877-2900 should you have any questions regarding any information stated above.
For Purchases from MODIA Showrooms in Texas:
Setup charge(s), if included on any product(s) or services are minimum estimates only, and may be subject to change. MODIA | Home Theater Store requires pre-installation visit to verify accuracy of installation and miscellaneous parts charges. Additional charges will be billed separately at prevailing hourly labor rate for each specific task. All Setup charge(s) are subject to miscellaneous parts charge and project management fee(s). Existing components will not be installed, connected, integrated and/or programmed unless a setup charge(s) for it is detailed and purchased herein.
Programming is limited to basic operation of the product(s) and parameters contained specifically in programming documents herein unless stated otherwise. MODIA | Home Theater Store cannot be held responsible for programming functionality limitations due to incompatibility or restrictions of product(s) provided by customer or purchased from MODIA | Home Theater Store .
MODIA | Home Theater Store provides a ninety-days (90) warranty on installation from completion date. Installation warranty is void if purchaser or any other person, other than employee or agent of MODIA | Home Theater Store , tampers with or attempts to repair or correct any alleged problem incurred. Further, installation warranty does not cover acts of God or other occurrences beyond the control of the MODIA | Home Theater Store, including but not limited to, an inability to be present at time of installation to receive operating instructions, poor quality of cable/broadcast audio or video signal reception, electrical anomalies and/or not being able to operate product properly due to incorrect operating procedures. Purchaser will be charged prevailing hourly labor rates for service time on job relating to the above plus applicable trip charge.
MODIA | Home Theater Store will exercise the utmost care and professionalism in the installation of products. However, unforeseen complications during installation or movement of any products inside media cabinet(s) or furniture, or moving products from one floor level to another, may lead to minor scratches or dents to cabinetry, railings, door trim, walls, flooring, A/V product(s) and/or existing equipment. Further, client understands this fact and releases MODIA | Home Theater Store from any liability for any such damage(s).
Purchaser will be responsible for paying additional trip charge(s) in the event no one is at home at the time of a scheduled delivery / installation.
You may contact 800-488-8400 should you have any questions regarding any information stated above.