Privacy Policy
Last updated: January 2026
MODIA (“we”, “us”, “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We may collect the following categories of information:
- Order & contact information: name, email, phone number, shipping/billing address, and order details.
- Support communications: information you provide when you contact us (email, phone, chat, or forms).
- Device & usage information: IP address, browser type, device type, and pages visited (typically via cookies or similar technologies).
How We Use Information
We use information to:
- Process and fulfill orders, including shipping and delivery coordination
- Provide customer support and communicate about your order
- Improve our website, products, and customer experience
- Prevent fraud, abuse, and unauthorized access
- Send marketing communications (where permitted). You can opt out at any time.
Cookies & Analytics
We may use cookies and similar technologies to operate our website and understand how visitors use our site (for example, which pages are visited most often). These tools may collect device and usage information. You can control cookies through your browser settings. Disabling cookies may affect certain site features.
Payment Processing
Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Payment processors handle payment information according to their own privacy and security practices.
Information Sharing
We do not sell or rent your personal information. We may share information only as needed to operate our business, such as:
- Service providers: shipping carriers, payment processors, and technology providers who help us deliver services
- Legal requirements: when required to comply with law, regulation, or valid legal process
- Business protection: to protect our rights, customers, and business from fraud or misuse
SMS & Phone Number Policy
SMS and phone numbers collected from visitors will not be shared to any 3rd party under any circumstances.
We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes.
Data Security
We maintain physical, electronic, and procedural safeguards that we believe reasonably protect the confidentiality of personal information and prevent unauthorized access. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain personal information only as long as necessary for business purposes (such as fulfilling orders, providing support, maintaining records) and as required by law.
Your Choices
- Marketing emails: You can opt out using the unsubscribe link in our emails (when present) or by contacting us.
- Cookies: You can manage cookies through your browser settings.
Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: info@modia.com
Phone: 800-877-2900